Reservations - Cancelations: terms & conditions

In order to reserve a daily excursion or a multi-day tour, email us (info@petassostravel.com) or click separatly to the excursion/tour you will chose.

We will need also to sign a contract (see below).

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BOOKING TERMS & CONDITIONS FOR DAILY EXCURSIONS

 In order to confirm your reservation, you must pay a deposit of 20% of the total amount of your tour by bank transfer. The balance is due 14 days prior to departure at the latest.

CANCELLATION TERMS & CONDITIONS FOR DAILY EXCURSIONS

- up to 45 days 20% deposit fully refundable

- 44 days to 15 days prior to the excursion date 20% non-refundable

- 14 days prior to excursion the outstanding 80% non-refundable

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BOOKING TERMS & CONDITIONS FOR MULTI DAY TOURS

In order to confirm your reservation, you must pay a deposit of 50% of the total amount of your tour by bank transfer. The balance is due 30 days prior to departure at the latest.

CANCELLATION TERMS & CONDITIONS FOR MULTI DAY TOURS

All cancellations need to be done by e-mail to info@petassostravel.com (verification of the receipt of the email is needed). The money to be paid varies depending on the date of the cancellation:

  • more than 50 days from the date of departure : 100 euros for the cost of the ‘planning of Dossier”
  • 49-30 days from the date of departure : 20% of the price
  • 29-21 days from the date of departure : 50 % of the price
  • 20-8 days from the date of departure : 70% of the price
  • 7-4 days from the date of departure : 90% of the price
  • less than 3 days from the date of departure or after the date of departure : 100% of the price

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CONTRACT SAMPLE 

 

Between:

Petassos Travel

 

Your contact:
Tél : +30 6974330375 / 2810327222 

Skype : petassostravelspok1999 

 
PETASSOS TRAVEL 

(Travel Licence No. 1039 E 60 61 01909 01.) 

3, Kallonadon, 71202 
Heraklion, Crete, Grece 
Site web agence : http://www.petassostravel.

 

And:

  

 

 

Phone number and/or Skype contact
when designing the itinerary

07 XX XX XX XX

Phone number
when you will be travelling

07 XX XX XX XX

Address

 

 

Holiday participants

 

SURNAME

Name

Date of birth

Passport N°

Driver yes/no

Self-drive

1

 

 

 

 

 

2

 

 

 

 

 

 

 

 

 

 

 

 

Participants insurance

 

SURNAME

Name

Insurance company

Insurance contract N°

Insurance phone N°

1

 

 

 

 

 

2

 

 

 

 

 

 

 

 

 

 

 

International flight details round trip

 

DATE

Outbound flight N°

Flight departure

Landing time (Destination) / ETA

Landing airport (destination)

1

 

 

 

 

 

 

DATE

Return flight N°

Flight destination

Departure time (City of departure) / ETD

Departure airport  (City of departure) / ETD

1

 

 

 

 

 

 

Are all the participants covered by a repatriation insurance?

       Yes                No

 Explain...

 

 We advise you to complete your current insurance by contracting a cancellation insurance and/or a multi-risk insurance:

  • ASK US…

 

Contact in case of need during the trip

Name SURNAME

 

Mobile phone number

 

 

Other comments
allergies, specific diet, disability…

 

 

 

 

 

 

Rate and payment terms

Description

Rate

Itinerary sent according to quote

sent on the …

 

Flights

 

Visa fees

 

 

 

File TOTAL

 

The price includes:

  •  

The price does not include for both excursions:

  •  

PAYMENT TERMS FOR ALL TYPE OF DAILY EXCURSIONS 

In order to confirm your reservation, you must pay the 20% of the total amount (namely ……….. euros) by bank transfer. The balance is due 14 days prior to departure at the latest .

 

PAYMENT TERMS FOR ALL TYPE OF MULTI DAY TOURS

In order to confirm your reservation, you must pay the 50% of the total amount (namely ……….. euros) by bank transfer. The balance is due 30 days prior to departure at the latest .

CANCELLATION TERMS & CONDITIONS FOR DAILY EXCURSIONS

- up to 45 days 20% deposit fully refundable

- 44 days to 15 days prior to the excursion date 20% non-refundable

- 14 days prior to excursion the outstanding 80% non-refundable

CANCELLATION TERMS & CONDITIONS FOR MULTI DAY TOURS

All cancellations need to be done by e-mail to info@petassostravel.com (verification of the receipt of the email is needed). The money to be paid varies depending on the date of the cancellation:

  • more than 50 days from the date of departure : 100 euros for the cost of the ‘planning of Dossier”
  • 49-30 days from the date of departure : 20% of the price
  • 29-21 days from the date of departure : 50 % of the price
  • 20-8 days from the date of departure : 70% of the price
  • 7-4 days from the date of departure : 90% of the price
  • less than 3 days from the date of departure or after the date of departure : 100% of the price

 

SERVICES RENDERED

  Services not used

  • All trips which are cut short, or all services concerning land, rivers, sea or air if they are not used for any reason, there will be no reimbursement by the local agent.
  • It is the traveler’s responsibility to draw an insurance contract based on which he will be able to be reimbursed in case services are not rendered

 

*Price revision. If the exchange rate were to fluctuate, the local agency is rightfully allowed to modify the holiday cost, up to 30 days prior to departure.

 

Good to know before leaving

Foreign & Commonwealth advise on travel destinations

https://www.gov.uk/foreign-travel-advice

http://www.visitgreece.gr/en/before_you_travel/travel_tips 

http://www.visitgreece.gr/en/before_you_travel 

http://www.visitgreece.gr/en/general_info

 

Climate

http://www.visitgreece.gr/en/weather

General information about Crete

http://www.incrediblecrete.gr/

 

Activities PROGRAM

According to the attach file of the excursion / tour

Personal materials and equipment

• Sunscreen, hat, sunglasses
• Bottle of water or your other favorite drinks
• Small backpack for personal items

Tour/excursio's difficulty:

Moderate

 

 

 

 

 

 

The excursion 1 includes a trekking of ………… hours (go and return) in a …………….. The terrain of the path is …………, thus …………… are absolutely necessary.

Trekking poles are always suggested for the treks and hikes in Crete.

Long trousers are always suggested because of the bushes and spiny pants that are lush in the Cretan nature.

 

Moderate

 

 

 

 

 

 

 

Cost of participation and supplies:  
No cost to be paid on the spot

Statements of participant:

Statements

The customers declare

Special medical history that may affect my participation in the tour/excursion  (allergies, medication etc.)

 

Special dietary requirements, if any (vegetarian, raw food, etc.).:

 

Statements

The customers agrees

√ : agree      /   X : disagree

The participant agrees to receive informational e-mails as regards  Petassos tour/excursion   and activities in the above mentioned e-mail

 

The participant consents to be included in the photos taken in the course of the tour/excursion 

 

The participant consents that the photos that include himself/herself  to be used by Petassos for promoting its activities in printed and online media and social media

 

The participant consents that his written evaluations and judgments included in the evaluation forms or records kept by Petassos to be posted on the website of Petassos or to social media

 

Other special statements

Signatures

 

 

 

 

 

 

 

 

 

 

Your agreement

Done on the (date) at (place)

…………….  Heraklion

Signature (or send the registration form from your email address)

 

 

 

Conditions for participation in Petassos excursions & tours

  1. 1.                  Participant’s obligations

The responsibility of the participant in the tour/excursion is to select a tour/excursionappropriate to his/her interests and ability. The participant accepts the description of the tour/excursion  and finds that he/she has the physical condition to meet the requirements of the tour/excursion and the degree of difficulty indicated. The participant acknowledges that the nature of the tour/excursion is adventurous and that such holidays may involve a significant amount of personal risk. Such risks include tiredness, discomfort, inconvenience, injury, disease, loss or damage to property etc. The participant should have a strained attention and mind concentration during the tour/excursion. In the event of an accident Petassos is not responsible.

If the participant  has special medical background that may affect his/her participation in the tour/excursion (allergies, taking medication, etc.), he/she should in advance have taken appropriate measures to prevent and avoid exacerbation of his/her medical problem. If during the course of the tour/excursionthe participant gets sick or feels physical inability to participate in the planned activities, must declare that immediately to the leader of the tour/excursion and not participate in the further scheduled activities. The leader of the tour/excursion may prohibit to a participant the participation in the planned activities, if physical weakness is demonstrated. Petassos shall have in such case no obligation for compensation for services not performed.

The participant acknowledges that a group tour/excursion requires team spirit, good relation among the participants and compliance with the schedule and to the instructions of the leader. The participant must also strictly comply with the laws and morals of the venue where the tour/excursion takes place. The participant must comply with the instructions of the leader, not misbehave and not cause problems to his companions. The leader has the right to reject any participant from a particular activity, if his/her behavior jeopardizes the safety and goodwill of other companions. In this case, the participant must stop his participation in the activities of the tour/excursion and Petassos shall have no obligation for compensation for services not performed in such case.

If for any reason the participant leaves the tour/excursion before its end shall bear the cost for his return way and is not entitled for any compensation for lost services, except in cases covered by the policy insurance.

 

RESERVATION / CANCELATION TERMS & CONDITIONS

PAYMENT TERMS FOR ALL TYPE OF EXCURSIONS / TOURS

In order to confirm your reservation, you must pay the total amount (namely ……….. euros) by bank  transfer. The balance is due 7days prior to departure at the latest.

CANCELLATION TERMS & CONDITIONS FOR DAILY EXCURSIONS

- up to 45 days 20% deposit fully refundable

- 44 days to 15 days prior to the excursion date 20% non-refundable

- 14 days prior to excursion the outstanding 80% non-refundable

CANCELLATION TERMS & CONDITIONS FOR MULTI DAY TOURS

All cancellations need to be done by e-mail to info@petassostravel.com (verification of the receipt of the email is needed). The money to be paid varies depending on the date of the cancellation:

  • more than 50 days from the date of departure : 100 euros for the cost of the ‘planning of Dossier”
  • 49-30 days from the date of departure : 20% of the price
  • 29-21 days from the date of departure : 50 % of the price
  • 20-8 days from the date of departure : 70% of the price
  • 7-4 days from the date of departure : 90% of the price
  • less than 3 days from the date of departure or after the date of departure : 100% of the price

 

SERVICES RENDERED

  Services not used

  • All trips which are cut short, or all services concerning land, rivers, sea or air if they are not used for any reason, there will be no reimbursement by the local agent.
  • It is the traveler’s responsibility to buy a personal travel insurence based on which he will be able to be reimbursed in case services are not rendered

Force majeure

If for reasons of force majeure the journey cannot be carried out on the determined time and date:

A) If the force majeure incidents are known before seven days before the scheduled departure, Petassos must reimburse the participants in full and bears no liability for their personal tour/excursion planning expenses.

B) If the force majeure incidents are known over a period of less than seven days before the scheduled departure, the participant  is informed immediately and can use his/her payments to book another tour/excursion of Petassos, with the prejudice that Petassos reserves the right to adjust whenever the program and the cost of the travel. Reimbursement of performed payments is not possible. Force majeure incidents include: Acids weather conditions, natural disasters, strikes, serious injury - serious illness of trained personnel Petassos etc.

  1. Changes

Before the commencement of the tour/excursion Petassos may make minor changes in the itinerary or other features of the tour/excursion, such as: means of transportation, accommodation details, meals, planned activities, small variations in cost, provided that they will inform in writing the participant. The written information shall constitute an amendment of the present, provided it is signed by the participant. If these changes are minor, they cannot constitute a justification for the cancellation of the booking by the participant. As minor changes are considered: the change in the person of the Leader and of the escorts, the reallocation of activities at different times and days over the course of the tour/excursion, the change of the provider of accommodation, if the chosen accommodation belongs to equal category, price changes due to charges by third parties imposed after the signing of the present (such as increases in gasoline, additional levies and license fees, etc.).

If, before the commencement of the tour/excursion, becomes necessary for Petassos to make major changes in the itinerary or planned activities or in the duration of the tour/excursion or price, they shall immediately inform in writing the participant , who has the option either:

a) to cancel his/her participation and take full reimbursement of his/her performed payments,

b) to use his/her payments for another tour/excursion of Petassos,

c) to accept the changes.

During the course of the tour/excursion Petassos reserves the right to modify the itinerary of each tour/excursion  for reasons attributable to circumstances beyond the control of Petassos or force majeure (acute weather conditions, equipment damage, Petassos personnel injury of, strikes, etc.), if in the opinion of the leader such action is necessary to ensure the safety and the welfare of the team. The final configuration of the tour/excursion is left to the leader and any possible additional costs shall be charged to the participant.

  1. Complaints

The participant is obliged to inform immediately the leader of the tour/excursion for any problem that might arise or for any complaints about the services offered during the conduct of the tour/excursion, if possible in writing. The leader shall take all steps to find directly the appropriate solution to every problem, to the satisfaction of the participant. Petassos does not accept any complaint by the participant, if is not submitted in the couse of the tour/excursion. If the complaint relates to the tour/excursion's services not rendered or variations or modifications of the tour/excursion plan, as described herein, for reasons not related to events outside the control of the Petassos or force majeure events, Petassos recognizes their compensation liability for the participant upon his/her written application for compensation within a week of the end of the tour/excursion. The compensation may not exceed one quarter of the total cost of the tour/excursion . The submission of complaints and requests beyond the above time limits will not be accepted.

Petassos will take all necessary steps to amicably resolve any disputes with the participant. In case of a fail of an amicable settlement, the parties will endeavor to resolve their differences through a mediator, based in Heraklion. The law which governs this contract is the Greek and the competent Courts shall be the Courts of the seat of Petassos in Heraklion.

  1. Evaluations

Participant agrees to complete questionnaires and evaluation forms the tour/excursionof Petassos and submit his/her observations and judgments, in order to the perpetual improvement of Petassos services

  1. Personal Data

Participant  recognizes that Petassos may collect his personal data, excluding sensitive personal data, disclosed from the present and process them electronically, and consent to such processing in accordance with Article 5 of Law 2472/97. Petassos promises that they will not disclose to third parties beyond the staff and associates of files of personal data of their customers.

  1.  Petassos copyright

It is strictly forbidden to copy the tour/excursion of Petassos (as regards the title, subject, project, activities) or presenting them under another name. The participant recognizes that all supporting material used and distributed to participants is the exclusive intellectual property of Petassos. This material provided to participant for personal use and information and reproduction, transfer to third parties and the dissemination by any means is strictly prohibited. It is also prohibited the recording or videotaping of presentations of Petassos during the conduct of the tour/excursion.

  1. Acceptance of  the terms of participation

The participation in any tour/excursion of Petassos means simultaneously the without prejudice acceptance of the above conditions of participation.

 

Date ... ........................
Signatures of parties

Operator responsibility

 

Petassos Travel acts only as an agent organizer: tours, attractions, hotel reservations and accommodations, restaurants, meals and services, sightseeing tours and transportation of whatever nature, and cannot be held in any way responsible for injury, loss, damage, accidents, delay or inconvenience that may occur either due to defects, or as acts of government or other civil authorities (war, civil unrest, strikes, etc.) or from any cause beyond the control of Petassos Travel. Petassos Travel does not accept any liability for loss or additional expenses in case of delays or changes in schedule or other causes. Petassos Travel and its suppliers reserve the right to cancel or reschedule any tour departure in accordance with the conditions of sales in effect. Flights and hotels will be confirmed after payment. In case the services are no longer available we will proceed with the booking of services equivalent.

 

 

Privacy

 

Petassos Travel is committed to ensuring the protection of your privacy. The moment you provide certain personal information, you can be sure that it will be used only in accordance with this policy. We strive to ensure that your information is secure, putting in place appropriate physical, electronic and managerial procedures to safeguard and ensure adequate protection. However, no data transmission over the Internet or data storage environment can be guaranteed at 100%, so we cannot give an absolute guarantee that the information you provide us will be safe at all times. Petassos Travel cannot be held responsible for events arising from unauthorized access to personal information. Petassos Travel will rely on you to verify and report unusual events that might indicate a breach in information security. We collect your information to provide the requested information, for sending email messages Information, to measure and monitor demographic data on our customers and to contact you later for quality control. There will be no disclosure of your personal information for marketing purposes, but only to allow a complete and correct handling of reservations by our partners.

 

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Contact
PETASSOS TRAVEL
Agency of Sustainable Tourism
3, Kallonadon street, Heraklion Crete
T. 0030.2810.327222
M./ WhatsApp. 0030.6974330375 / 00306934821659
Email: info@petassostravel.com
Registration no: 1039E60000236601
Liability Insurance ID: Hellenic General Insurance CO. SA., no 1001734